거의 대부분의 메일을 영문으로 작성하는데, 이를 원활히 하기 위해 상황에 따른 사례를 살펴본다.
차후 실제 메일 작성 시에 이를 참고하여 좀더 빠르고 신속한 메일을 작성하는데 도움이 될 것이다.
이슈를 리포트할 때
메일을 직접 받는 사람(To)이 여러명이고 각각에 대해 언급해야 할 경우에는 아래와 같이 구분하여 적는다.
Hi Yongjia, ... Hi Gill, ...
메일을 시작할 때
Hi Harald, As I said before, // 내가 전에 얘기한 것처럼, As far as I know, MOGG project issues are handled by Yongjia & Yang. // 내가 알기로는, 모그 프로젝트 이슈는 Yongjia 와 Yang 가 제어하는 것으로 안다. As I mentioned in below e-mail, SAMSUNG has requested test F/W for checking HID performance improvement. // 내가 아래 메일에서 언급한 바와 같이, 삼성은 HID 성능 증가를 확인하기 위해 테스트 펌웨어를 요청했다. As Denis reported, it seems that HID performance is improved without WiFi connection. // Denis 가 보고한 것에 따르면, HID 성능은 무선 연결없이 증가된다고 보여진다. I have some clue based on the sniffer capture. I will provide a private binary today to try. // 나는 스니퍼 캡처에서 몇가지 단서를 찾았다. 오늘 private 바이너를 제공하기 위해 노력할 것이다. Please check with engineering team and let me know fixed schedule. // 개발팀에서 확인해주고, 정해진 일정을 알려주기 바랍니다. If possible, please let me know which difference caused WiFi connection fail issue improvement. // 가능하다면, 무선 연결 실패 이슈 개선의 다른 원인을 알려주기 바랍니다. Best Regards Jeremy
작성 예제 1
Hi Deepak. Samsung reported Popcon noise issue during call state. < Issue Description > - H/W : Goya 3G Rev 0.5 - S/W : since MLB version. - F/W version : P62 official F/W - WIFI was not enabled. - Frequency : 100 % - Reproduce Step : 1. Connect BT headset (HM3500 or others) 2. Make a call or receive a call. 3. If headset get far from the phone, Popcon noise was happened. This issue was happened when used P45 F/W or external antenna, too. I attach the air sniffer log. If you need more information, please let me know. Bugzilla ID is #65343. Thanks & Regards Elroy Kim
작성 예제 2
Hi Tristan & Abuzar, Regarding below 3issues, SAMSUNG requested fixed schedule. ||Simplicity#||BugZilla#||Type||Description|| ||496052||65096||WiFi||[P2P]Can't reject the connection|| ||496616|| ||WiFi||AP scan list doesn't be updated|| ||496688||65234||WiFi||ScanList RSSI issue of connected AP|| In case of “496688 : ScanList RSSI issue of connected AP” issue, we need response from SAMSUNG for estimate fixed schedule. That’s why we can’t release to SAMSUNG fixed schedule now. In case of “496052 : [P2P]Can't reject the connection” issue & “496616 : AP scan list doesn't be updated” issue, we released fixed schedule to SAMSUNG. But, SAMSUNG VP not accepted our schedule(8 ~9 weeks). So, we need to reduce developing schedule for reduce complaint from SAMSUNG. Do you know who can manage those 2 issues fixed schedule? Thanks & Regards Harald
작성 예제 3
Hi Tim, “[Bug 65241][Goya-WiFi][WLAN BT Coex] WiFi connection fail while A2DP streaming” issue is top priority issue from SAMSUNG. Please check it with top priority. If you need help from MKR, please ask help to Gill. Hi Gill, If Tim ask help, please help him. Thanks & Regards Harald
회신을 받았을 때
Thank you for your reply. // 당신의 회신에 대해 감사합니다.
직접 작성 예제
Hi Yang, Samsung reported WiFi disconnection issue on Degas(8777s) platform. Issue description is as below. H/W : Degas(8777s) S/W(Firmware) : ver4.31 Reproduction sequence: 1. Booting devices 2. Turn on WiFi function 3. Connect to the AP 4. Aging test for 6 hours. 5. Suddenly, Wi-Fi disconnect to AP. I have received log from Samsung. I attach the issue log. If you need more information, please let me know. Best regards, Jeremy Hi Yang, Thanks for your reply. I have sent your patched firmware Samsung. Best regards, Jeremy